Longyd return policy

This page details the official Longyd return policy for all products purchased via lyd123.com., we are committed to providing high-quality industrial products, including connectors, wire harnesses, and custom cables. To ensure transparency and trust with our global B2B partners, we have established the following Longyueda return policy.

1. Quality Assurance and Inspection

Every item, from our Shielded Cat8 RJ45 plugs to specialized automotive wire harnesses and industrial cables, undergoes a rigorous 100% quality inspection before leaving our facility. We ensure that all shipments of our products comply with international standards such as UL, RoHS, and REACH.

2. Standard Longyd return policy Terms

If you receive products that are physically damaged or do not match the confirmed technical specifications, you are covered under our professional Longyueda return policy.

• Notification Period: Please notify our support team within 30 days of receiving your shipment.
• Evidence Required: To expedite your claim, please provide clear photos or videos of the technical defect along with your original invoice number.
• Restocking Fee: For non-defective returns of standard stock products, a 15% restocking fee may apply to cover inspection and repackaging costs.

3. Custom Product Exceptions

With over 20 years of technical experience, we understand the precision required for specialized industrial products. Please note that custom-made wire harnesses and cables (produced according to your specific wiring diagrams) are generally non-returnable unless there is a confirmed manufacturing defect. We recommend confirming all technical drawings and samples before mass production.

4. Return Shipping and Refunds

• Defective Goods: If the return is due to a manufacturing error by Longyueda, we will cover all return shipping costs and provide a free replacement or a full refund for the affected products.
• Standard Returns: For other return reasons, the buyer is responsible for the return shipping fees and ensuring the products reach us in their original, unused condition.

5. Contact and Support

For any questions regarding the Longyueda return policy, please visit our Contact Us page or reach out to our technical department manager directly. We are here to ensure your procurement process at lyd123.com is seamless and reliable for all your electronic component needs.